If you’ve dropped your laptop—or dropped something on it—and the screen has fractured, the diagnosis is easy. Connect an external monitor to your notebook via its VGA-out port to verify that the notebook’s other components still work. If the laptop functions properly in all other respects, it’s time to have Gadget Techs repair your device with a replacement LCD screen.

If your display problems aren’t the result of visible physical damage, however, the problem may not be the LCD. If your screen’s backlight flickers, shuts down after a few minutes of usage, or doesn’t come on at all, but you can still see a faint screen image, your problem may be the inverter, a small board that supplies power to the backlight. The good news is that these boards are repairable by Gadget Techs.

If you see gibberish, lines, or a solid color on the screen, connect an external monitor and switch to that display (if you can). If the problem is evident on the external monitor, the issue is likely with your laptop’s motherboard or video circuitry, not the display. If the external display works properly, the LCD or the cables leading to it are the likely problem.

Don’t see what you’re looking for? Ask for help!

Help with Smartphones, Tablets or iPods: 804-918-0777
Help with Laptops, PC’s, Macs or Game Consoles: 804-918-0443
For troubleshooting issues with your phone, please contact us from a phone other than the one you need help with.
Services available at your home, office or at our retail locations.

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